Advanced Metering Infrastructure Project - FAQ
Why is my meter being replaced?
Just like any other appliance in a home, the water meter system becomes aged and inefficient. The implementation of the new system will help The City of Fargo with the collection of meter readings, provide customers with a better understanding of their water bills, and identify leaks that are responsible for much of the system’s treated water loss. Customers will have more control over their water bills and The City of Fargo will be able to improve service and operate at a greater level of efficiency. With the newest technology available, the new meter system will reduce water loss, optimize operations, and meet increased water demand.
Who is involved in the project?
The City of Fargo has contracted with Core & Main and VEPO Metering to install new Sensus water meters in every home and business in the city.
Do I have to pay for the new meter?
No, there is no additional cost to the property owner for this upgrade.
Who will be replacing my meter?
The City of Fargo has contracted with VEPO Metering and Sensus, a Xylem brand, to replace all water meters in the city. The VEPO technicians will be clearly identifiable with a uniform, name badge, and vehicle markings. The new meters are distributed through Sensus, and are manufactured by Xylem.
Where is my water meter?
Most water meters are located indoors, either in a basement, crawlspace, utility room, or even a garage. The City’s contractor will be replacing the current meter with the upgraded meter. Technicians will need clear access to the meter, with no blockages. They will not be allowed to move any materials that may be blocking meter access.
How will I know when the technicians will be at my property, and will I need to be there?
Property owners will receive a “Notice to Schedule Appointment” from VEPO metering prior to replacement beginning in their area. Once notice is received, property owners will need to contact VEPO metering to schedule their meter replacement. Appointments are required, and a person 18 years of age or older must be available during the appointment. VEPO metering technicians will arrive to the scheduled appointment in a marked vehicle and will have proper identification.
How long does this take, and will my water service be interrupted?
Installation usually takes about 30 minutes depending on meter location, and connecting the new meter to the interface unit. Water service will be interrupted for approximately 15 minutes while new connections are being made. Once the water service is restored, the installer will attempt to purge any trapped air in the service line. If some air is left in the line, the resident may notice a sputtering sound the first time they operate a plumbing fixture. This should only last a few seconds, and will not cause any harm. The first few gallons of water may be discolored, they should simply let the fixture run for a minute to clear.
What is the technology that reads my meter and sends it? Is it safe?
The new meters use wireless radio frequencies - just like a cell phone, wireless Internet, or cable TV - to send and receive information. The meters and communication network meet all federal safety standards and codes.
I receive my water from Cass Rural Water District. Do I need to have a new water meter installed?
Properties south of 52nd Avenue South in Fargo that receive water from Cass Rural Water District will not have a new water meter installed.
The City of Fargo thanks citizens for their cooperation during this water meter upgrade project. Please contact Public Works with any further questions or concerns.