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Ambulance Service Oversight Committee - November 8, 2019 Minutes

Committee Members Present: Desi Fleming, Fargo Cass Public Health; Tim Meyer, F-M Ambulance; Steve Dirksen, Fargo Fire Department; David Todd, Fargo Police Department; Sherm Syverson, Sanford Health Heidi Lako-Adamson, F-M Ambulance and Fargo Cass Public Health; Jason Eblen, F-M Ambulance; Rick Cameron, F-M Ambulance

Committee Members Absent: Mayor Tim Mahoney; Vicky Black, Essentia Health Julianna Lindgren, Veterans Administration;

Announcements: No announcements

Approval of Minutes: May 10, 2019 minutes approved Steve Dirksen, seconded Sherm Syverson voted unanimous in favor of passing. August 9, 2019 minutes approved Tim Meyer, seconded Heidi Lako-Adamson voted unanimous in favor of passing.

Data Review, Response Time, Transport Destination:
Jason Eblen stated the data was consistent no big changes. July has been the busiest month and September is exceeding volume. The highest all types are abdominal pain, alcohol use and behavioral psych. Response times for the past three months were 97.45%, 97.59% and 97.5% all well above the 92% goal. Best response times seen in September. Dirksen commented on elongated response times for some calls. Jason says the more calls they have they will have a few more response time exceptions. National goal is 90%, 8 minutes 59 seconds. If we see consistent issues with not getting there, that is when crews get added but we aren’t seeing that. Sherm and Tim Meyer have plans in works to add crews in January. The data doesn’t support adding them yet. They deploy crews based on an algorithm based on volumes, locations and historical data. This tells them how many crews to have, where to have them stationed and what times/days the most calls come in. David Todd mentioned the psychiatric issue/behavioral health calls. Jason said this is data for all 911 calls. The Mobile Outreach Program has changed the destination of these people and saved a lot of unnecessary trips to the emergency room. There are still many calls and a lot of time goes into behavioral health calls as they are more time intensive. Jason mentioned the Mobile Outreach Program has helped decrease the number of people being sent to the ER, ambulance crew use, police etc. because the MOP unit can take them where they need to go without entering the emergency services system. Jason also stated that transport destination is consistent as it is driven by patient choice.

Other Updates: Desi Fleming stated that the 2020 calendar was added to packets and they will check on bylaws to make sure the meetings are fulfilling their goals.

Next Meeting Date: February 14, 2020