Department of Communications & Public Affairs
The Department of Communications and Public Affairs provides proactive administrative and technical assistance to the Mayor, Commissioners, department heads and the media. The office also plans, coordinates and provides management direction to other departmental public information officers (PIOs) regarding the timely dissemination of information.
Communications and Public Affairs oversees external communications for the City of Fargo, including media relations, multimedia promotional campaigns, the City websites, overall web presence, social media outlets, branding, organizational communication policies, printed publications and the operation of government access television channels.
The office also manages internal communications, including the quarterly employee newsletter, the intranet site, electronic communications and printed publications. It also maintains the City’s crisis communication plan and directs communications efforts across departments during City emergencies.
Major services delivered by the Department include:
- Media relations
- Operation of government access television channels
- Social media content and optimization
- Operation of citizen engagement tools, such as ‘FargoOne’ (3-1-1)
- City websites
- Creation of educational videos
- Promotional campaigns
- Communication policies